Things To Know
How do I choose my cake design?
We suggest you visit our gallery of cake designs to help you identify the style and details you would like on your cake. From there we can create a design that is suitable for your special event. That being said if you already have something in mind, we're happy for you to email us a picture of the design you would prefer.
Can I customize my cake?
Yes, of course! That is what we're here for. Just let us know the type of event, theme and the details you would like to have on your cake, and we will be happy to come up with a new cake design that you can call your own. (Please note that there are additional charges for customized cakes)
Can I place an order for a cake with mock tiers?
Yes, we do allow for you to mix mock tiers with your cake as we understand you may not want to serve the cake itself on the night of your reception. Please note that the price difference will not vary as much as expected as the design work still remains the same.
PRICING & PAYMENT
How much will my cake cost?
Our cakes are priced according to the complexity of the design, sugar flowers chosen and the preferred flavour and filling of your cake. You may view our price guideline at our Pricing page here.
What if I have a small budget?
We will try our best to work around your budget, but please know that we put a lot of thought and time into creating the details of your cake. We will be happy to advise on a design that is more suitable to your budget.
What's the payment method?
To confirm your order, a 50% deposit of the full agreed price is required to be made. The remaining 50% will be required to be transferred a day prior to the event. Failure to do this may result in the delay of your cake delivery. The necessary information (i.e Bank account details) will be provided in the invoice sent to you via email.
SELF COLLECT OR DELIVERY
Can we collect our own cake or get it delivered?
Yes, you may opt for a self pick-up. If you would prefer to have your cake delivered to you, please mention this in your initial inquiry.
Are prices quoted inclusive of delivery?
No, prices quoted are exclusive of our delivery service. Please provide us with the exact delivery location so we can provide you with the delivery charges.
It is advisable for cakes 3 Tier and above to be delivered. Delivery prices will be provided according to your event venue.
Do you deliver to other states or countries?
Unfortunately, we are not able to provide that service yet. But we will work towards providing that service in the future.
How can I ensure my cake reaches my party safely?
It is highly advised to have a co-pilot in the car to hold the cake for more stability. If you are however picking up the cake alone, please bring along a thick cloth or towel to put under the cake. This will help keep the cake leveled and minimize the car vibrations.
Please do ensure you drive carefully, at a slower speed, avoiding holes and cracks, and to take it easy on the bumps and corners.
What happens if my cake crashes during my drive to the party?
We understand this could be a nightmare, and we are truly sorry. However, please be informed that we are not responsible for damages that happen once the cake leaves our premises. We will try our best to help fix it if we are able to at that given time.
Can I jump on a plane with my cake?
Yes our cakes enjoy traveling too, but only our 1 Tier cakes are travel friendly. But please inform us beforehand if you will be taking your cake on a plane or on a long car ride to another state, so we can advise on whether it is advisable.
ORDERS & CANCELLATIONS
How do I place an order?
Please fill in our Order Form here or email us at firstname.lastname@example.org.
When do I place my order?
It is best to place your order at least a month prior to the event date so there is time to discuss details and to ensure availability. But we are happy to accept your order placed close to the event date if we are able to.
Can I change my order at the last minute?
We understand changes may happen. We are only able to accommodate last minute changes or requests if we have not yet started work on the cake.
Can I get a refund of my deposit if I cancel my order?
Unfortunately, we are not able to provide you with a refund once the deposit has been made. However, we are happy to bring it forward as deposit for your next order.